Summary

Usually, Windows 7, 8 and Windows 10 will automatically install the ATEN USB-to-Serial driver v3.3.7.131 (or 3.4.62.295).

This article describes the procedure for downloading and installing version 3.3.3.131 (or 3.4.62.295) of the Bridgemate Pro server USB-serial converter for 64-bit versions of Windows Vista, Windows 7, 8, 8.1 and 10. 

Introduction

There are a few different models of the ATEN USB-to-Serial Converter (dongle).  Our testing indicates that driver version 3.3.7.131 (early versions were 3.1.0.0) works on most Windows 10 PC's.  It is possible that some Windows 10 64-bit computers will need the later driver v3.4.62.295.

Note:

Only install this driver when you connect the Bridgemate Pro server to a USB port using the “Aten USB-to-serialserial converter” which is supplied with the Bridgemate Pro server.  If the Bridgemate Pro server uses a direct serial connection port or a USB-serial converter of another brand, do not use this driver.

IMPORTANT:

This driver should only be used on 64-bit versions of Microsoft Windows Vista, Windows 7, 8, 8.1 or 10.  On 32-bit operating systems Windows XP, Windows Vista or Windows 7, use the 32-bit driver instead. 

Procedure

In case a driver is already installed, you should uninstall the current driver first.

How to uninstall the current driver:

1. Make sure the Aten USB to Serial converter is connected to one of the USB ports of your computer.
2. Left-click on Windows Start (XP, Vista, 7). 
   Special note - Windows 8 & 10: Right-click on Windows Start  left-click on Device Manager then go to step 6. 
3. Right-mouse cllick on "My Computer" or "Computer."
4. Click "Properties."
5. Click on "Device Manager" in section "Tasks" (Windows Vista/Windows 7), or click tab "Hardware" and then press "Device Manager" (Windows XP).
6. Double-click on "Ports (COM & LPT)."
7. Right-mouse click on "USB to serial bridge" (the name may be slightly different depending on the current driver version), then click "Uninstall."
   Special note - If the dongle driver has not been recognized, the listing here (or elsewhere in Device Manger) will be flagged with a yellow question mark"?"
8. In case an option "Delete the driver software for this device" is shown, check this option. Next, click OK to confirm the uninstall of the driver.
9. The driver will now be un-installed.
10. Remove the USB converter from the USB port.

Install the 64-bits driver:

1. Make sure the Aten USB to Serial converter is NOT connected to the computer.
2. Download the driver 3.3.7.131 file or download the driver 3.4.62.295 file.
3. Open the downloaded file and follow the instructions on the screen. The driver will now be installed.
4. After the installation has completed, connect the USB-to-Serial converter to a USB port of your computer.  The converter will automatically be recognized and is ready to use.  You can now connect your Bridgemate Pro server through the dongle.

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